Book

Description

The decision has been made. The consequences are yours.   You have followed the instructions, supplied the information and waited. The answer is wrong. But the person replying cannot change it, and whoever can remains out of reach. How does responsibility disappear inside organisations full of people doing their jobs? In Nobody’s Responsible, Theresa van der Walt follows the distance between a decision and the life that must absorb it. Drawing on her experience as a founder, illustrative stories and documented institutional failures, she examines what happens when procedures keep moving while the people they are meant to serve are left waiting. Her scrutiny extends to her own work: the platform that would not open, the cost hidden inside a reasonable request, the promises a project may struggle to keep. At the heart of this book is a practical demand. Someone must be able to hear a challenge, investigate what happened and act on what they find. Because an explanation can account for a failure without putting anything right. When something goes wrong, who can still do something about it?