Book

West Bengal's healthcare system serves more than 100 million people, yet it continues to face persistent challenges in governance, service delivery, workforce allocation, infrastructure utilization, and financial efficiency. Traditional reform efforts have often focused on isolated problems, producing incremental improvements without addressing the systemic causes of dysfunction. In From Fragmentation to Flow, Nilanjan Mukherjee presents a comprehensive blueprint for transforming West Bengal's public healthcare system through the lens of systems thinking. Drawing upon epidemiology, operations research, public administration, institutional economics, game theory, and implementation science, this book examines how patients, information, resources, and decisions move through the healthcare ecosystem—and where those flows break down. The book proposes a practical reform framework built around integrated governance, digital accountability, workforce optimization, supply-chain redesign, quality assurance, and evidence-driven decision making. Rather than advocating for higher spending alone, it demonstrates how better system design can generate substantial improvements in health outcomes, operational efficiency, and public trust. Designed for policymakers, public administrators, healthcare leaders, researchers, students, and anyone interested in the future of public health governance, this work offers a strategic roadmap for building a more resilient, accountable, and high-performing healthcare system. A systems approach to healthcare reform—designed not merely to treat illness, but to transform how health systems work.